From: Anne Nicholls
Sent: Wednesday, 3 December 2014 11:25 a.m.
To: Trail Journeys - Otago Central Rail Trail - NZ
Subject: BIG THANKYOU
We are just back home after our Otago Rail Trail Trip and I wanted to convey to you and the rest of the Trail Journeys staff our sincere thanks for such a great trip. All the administration staff were so helpful and efficient and made the booking arrangements so easy.
Pete was a fabulous guide and great company and such a mine of information about the Trail and its surrounding towns.
We really enjoyed all the extra side trips each day and we learnt so much about the area and its history.
I have a new respect for the early settlers and the hardships they endured.
The accommodation was really good and the meals were really fabulous we certainly appreciated them and the home baking treats!
Our fellow riders were all such good company and we had lots of laughs and good conversations.
We took the train option to Dunedin and were delighted to have that choice. It was a great train journey.
Thankyou so much for a super holiday.
We will certainly be happy to recommend your trip to anyone contemplating riding the Trail.
Anne Nicholls and Ash Harding
Over the 19-22 March 2014 I rode the Central Otago Rail Trail in a group of eight. One of our original party had the misfortune to break her shoulder a week or so prior to starting the trail so Trail Journeys happily allowed her to accompany our guide Pete Grieve in the support van. Our experience with your company, and you and Pete in particular as you were ‘our front-men’, was nothing short of outstanding from the time we booked until we crossed the finish line at Middlemarch. Nothing seemed to be of too much trouble in the lead up, and once we hit the trail Pete proved to be a 10-star guide with great local knowledge and contacts, enthusiasm, and total commitment to his job. He did everything in his power to ensure his not-so-young charges had a smooth and entertaining experience and it will be unforgettable. Trail Journeys is a wonderful advert for NZ tourism, beautiful Central Otago, and the Rail Trail itself. It would rate as one of the very best companies I have dealt with in any context and we will definitely be back. I am happy for you to use my comments on your feedback pages.
Hi, Shane, Just a short line to say how much the four of us from Sydney appreciated the care and attention given to us by you and the crew on our recent bike trip across the Otago Railway line. The scenery was absolutely superb, the company really great and the lunch time and evening locations were out of this world, giving us a glimpse into the past and also a taste of truly typical New Zealand warmth and hospitality. We have spoken to so many friends about the trip and hope that some of them will be tempted to make the journey over to the South Island and find out for themselves what a great holiday is there for the taking . Best regards to everyone who made it such a memorable trip.
KINDEST REGARDS, PETE AND WENDY HURDWELL
I am writing to congratulate your staff members we had dealings with on their exceptional customer service. We began organising a tour of the Cental Otago Rail Trail though your company about 12 months ago, and chose Trail Journeys from a brochure we found when we were in Otago in early 2011. In previous travels in NZ we have found the Qualmark symbol to represent very good quality and the symbol led us to your company. We decided to get a group of 8 together for the adventure and we commenced by emailing Megan for ideas. We took some time finding out who could come with us on the ride, and when Megan returned to university Hannah took over. She happily changed things for us to fit the needs of our group, and gave us sound advice about what to expect. She is a great asset to your business. We were collected at the airport by "Snow" and he entertaincd us all the way to Clyde, he is an excellent meet and greet man! He also helped set us up individually on those magnificent bikes. The accommodation the girls booked for us was excellent. Mandy at Omakau, Lorraine at Wedderburn and 'Nozza" at Hyde all made our stay very enjoyable with their personal involvement and interest in our progress. The crew at Ranfurly Holiday Park were good too, but the individual nature of the other places made them outstanding. The pubs along the way also looked after us very well!! We cannot fault Trail Joumeys in any way, and the leisurely ride enabled us to have 5 days of lunches, dinners, laughter and spectacular scenery to complete the joumey. We had a ball and are already recommending the rail trail and Trail Journeys to others.
Lew and Diana Ofhcer
We just wanted to thank you and Trail Journeys for the fantastic week we had doing the Otago Rail Trail. We had a wonderful time and all the planning done by Trail Journeys was great. The whole week went without a hitch. We would especially like to thank Allen for his superb organisation and interesting tours and excursions. We had a great group and we enjoyed every moment of the four days. The meals and accommodation were outstanding. The bikes were perfect for the job and a joy to ride. So much so that we are going to invest in some the same as the bikes that you provide. We especially like the carrier/carry bag arrangement. Can you please let us know where these can be purchased from? Or do you sell them. We would love to know some details if possible. We have told all our friends and work colleagues about the terrific week we had and passed on what pamphlets we had to some people but would really like a few more if it is possible for you to mail us some.
There is a lot of interest from this end of the country and a lot of people are keen to experience the trail for themselves. If there are ever any similar trails happening we would love to hear of them and would make the journey again it was such a great week. Once again our thanks to Allen for making a wonderful trip a fantastic experience, and thank you to Trail Journeys.
Clive and Judy Buttery
It gives me enormous pleasure to write a few comments on our recent cycle tour that was arranged through your company. A customer feedback form was provided in the comprehensive folder that we received, but we preferred to list our comments in the form of a letter to you. From the initial receipt of a reply to our original booking request by Alana, through to our departure on the train to Dunedin, we can only state that the treatment and service we received from your company was outstanding, and not only a credit to the individuals themselves, but also to the obvious high standards set in your organisation. We thought we were booking for a managed tour, with the convenience of a bus to carry the baggage, but what we received was on another level altogether.
Our pick-up in Queenstown was on time and the driver was hugely informative along the route to Clyde. The reception at Clyde and the handover of the bikes and gear was very efficient and obviously well planned. The gear was in tip top condition and sized correctly. The tour brochures and folder was very well set out and papers that applied to our particular requirements were included and 100% correct. The greeting by our tour guide was friendly and informative. We stayed at several establishments along the route selected by your team and all were met with our approval and can only be classed as excellent in all aspects, with possibly the only exception being traffic noise in the night at the Motel in Alexandra. The rooms/suites at Tiger Hill Lodge, Wedderburn Cottages and Otago Central Hotel in Clyde were outstanding, we could wish for nothing more. Indeed a few others in our party did comment on single beds, but it was not a huge issue!! Our meals throughout the trip were fantastic. In fact all the food in all the establishments along the trail was very well done, even in restaurants outside of your offering. We have been hugely impressed.
However, by far the most memorable part of our trip, aside from sore muscles and the sense of achievement in completing the trail, was the input and guidance provided by your tour leader Snow Hamilton. His knowledge and wisdom concerning his subject and his obvious pride in his land and history was absolutely mind-blowing. His ability to communicate all he has to offer in the laid back “southern man” under statement style was just marvellous. He took us places and showed us things, often of a personal nature that really let us into the Central Otago culture and let us as a group truly appreciate the life and times of your district. His ability on the road, as well as his skills on the tour were a credit to your company. As a group we marvelled that you could have the services of such and employee and he also obviously loves the organisation with a passion. He is so proud of what Central Otago has achieved with the Rail Trail it just bursts through all the time, and it is infectious for his audience. Well done Shayne, you can be proud of your company and what it so richly deserves and achieves. We will have no hesitation in recommending your business to anyone who should enquire.
Chris Stiebel & Kay Madigan
We would like to say a BIG THANK YOU to everyone at the Trail Journeys for an awesome experience. Debra & I believe this was one of the best holidays we have experienced and we have just not stopped talking about it. We had a little saying during the tour, around every corner awaits another great experience and this certainly was the case. Thank you, Thank you, Thank you
Take care everyone, our sincere and kindest regards,
Lyn & Debra Beere