Trail Journeys Terms and Conditions

Please note that if you require more specific information about conditions relating to accomodation style, baggage transfer, correspondence protocol and payment requirements please contact us by email or phone.

Deposits
A deposit is required to secure bookings for bikes, kayaks, accommodation, transport and any other services that we are offering.

A 15% deposit is required in order to confirm your booking. In the case of our Guided Tours product, a deposit of $200 p/p is required. If you book within 1 month of your departure date 100% of the price is expected.

Payment of your booking's balance
Payment in full is to be received 30 days prior to departure. We accept Visa, Mastercard, personal cheques and payment by direct bank credit.  If these methods of payment are not suitable, please make contact with us to discuss other options.

Guided Tours Single Supplement
For those booking on our Guided Tours and wishing to have a single room to themselves, there will be a single supplement charge. All prices quoted are for twin share rooms.

Please Note: There is a $10 relocation fee for hire bikes. This can include any sections of the trail or from Clyde to Middlemarch or Middlemarch to Clyde. 

Trip Cancellation - Our refunds policy

Reasons for this policy

Trail Journeys realise that for many a reason peoples plans change. Whether it's due to illness, accident or a simple change of heart. We will have incurred expenses in taking your booking as well as possibly having had to turn away other interested parties for your spot. Also due to the many moods of Mother Nature we are not willing for trips to go ahead if we deem the conditions unsafe or unsuitable. These trips can be rescheduled at a later date no more than 30 days from the original activity date with no extra cost to the customer (if the required date is available).

Cancellations outside 30 days to departure

These will NOT lose their deposit and/or payment.

Cancellations inside 30 to 11 days prior to departure

Due to the terms of our bookings with each accommodation provider, you may have to cover the cost of your unused accommodation if the operators are unable to fill the space (especially during the peak season).  If they cannot recover the cost of your cancelled accommodation, this will be charged to you.
Refunds for cancellations within 30 days will be given on a case by case basis at the discretion of Trail Journeys management and if the accommodation points are unable to reallocate the rooms for those specific dates.  These refunds will be paid if/when the accommodation has been re-allocated.

Cancellations within 10 days of departure

These will receive no refund.

Trail Journeys products safety - terms and conditions

As in any adventure activity, there is an element of risk involved. Risks in undertaking this activity include:

Property damage
Personal injury
Illness as a result of bad weather conditions

The staff and management of "Trail Journeys" take all practical steps to identify and minimize potential dangers. However you must follow our instructions and use the safety equipment provided at all times. Adults accompanying any person under the age of 18 must ensure that the underage person follows instructions at all times. You must release or indemnify "Trail Journeys" and our staff against any liability we incur to anyone else, resulting from your failure to follow our instructions or the failure of any person accompanying you under the age of 18 to follow our instructions.

We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel the cycling activity if we become concerned for any reason for your safety or that of any other person.

WARNING: Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand's accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity.

EXCLUSIONS: To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded.This exclusion is subject to any rights you may have  under the Consumer Guarantees Act 1993.

We will require you to list any medical conditions or other information we need to know to include you safely in this activity. For example; asthma, allergies, heart conditions, epilepsy or pregnancy. You are entitled to access any information we hold about you or to request it's correction at any time.

Trail Journeys make all arrangements for our customers on the condition that it shall not be liable for any sickness, injury, damage, loss, accident, delay or irregularity which may be occasioned, either directly or indirectly, by reason of any defect in any vehicle, by weather, by any other cause, or through acts of default of a company or person engaged in conveying the passengers, or in carrying out arrangements for these tours.

Guided Tour Cancellation Policy

Guided Tour Cancellation and payments refund:

Trail Journeys realise that for many a reason peoples plans change. Whether it is due to illness, accident or a simple change of heart. We may have incurred expenses in taking your booking and turned away other interested parties.  These trips can be rescheduled at later date no more than 30 days from original activity date with no extra cost to the customer (if date is available) 

Cancellations outside 30 days to departure: will NOT lose their deposit and/or payment 

Cancellations inside 30 to 11 days prior to departure: due to the conditions of our bookings with each accommodation point, you may have to cover the cost of your unused accommodation if the operators are unable to fill the space (especially during peak summer season, including school and public holidays).  If they cannot recover the cost of your cancelled accommodation, this will be charged to you. Refunds for cancellations within 30 days will be given on a case by case basis at the discretion of Trail Journeys management and if the accommodation points are unable to reallocate the rooms for those specific dates. These refunds will be dependent on the ability of the accommodation to fill the cancelled space and they will be paid once this has happened.

If Guided Tour Cancelled by Trail Journeys:
Due to the many moods of Mother Nature we are not willing for trips to go if we deem the conditions unsafe or unsuitable or the tour does not reach minimum numbers (as outlined in Tour Information and below) These trips can be rescheduled at later date no more than 30 days from original activity date with no extra cost to the customer (if date is available). Alternatively we will arrange a self guided option which will be priced and rescheduled accordingly. 

Minimum numbers:
Trail Journeys reserves the right to cancel a guided tour if minimum numbers are not reached. The minimum numbers for our guided tours are 8 persons.

Cancellations within 10 days of departure: will receive no refund.