Clutha Jet Roxburgh Gorge |  <i>Lachlan Gardiner</i>
Full RefundsShould NZ enter level 3 or level 4See COVID-19 Terms and Conditions

COVID-19 Terms & Conditions - 100% Full Refunds

Book in confidence, knowing we have your back. 


For over 20 years, we've been delivering memorable & quality self-guided cycling trips in Central Otago. We're committed to offering you the best quality service from the first contact you have with us, to the moment you arrive back from your trip and beyond.

From full refunds to deposit security and lifetime transfers, here's what you can expect when you book a trip with us:


    COVID-19 Deposit Security & 100% Refunds

    We understand things can change. Should New Zealand re-enter Level 3 or 4 where our trips are inoperable, or if Covid-19 border restrictions prevent you from travelling to the start point of your trip, you can choose to receive a full refund of any balance paid including your deposit or transfer your deposit and balance paid for future use. Please see the official New Zealand site for updates here.
              

    Lifetime of Adventure

    Should any reason prevent you from being able to travel, contact us at least 30 days before your trip departs & we will hold and transfer 100% of your deposit & paid balance for your future use at any time. This can also be transferred to a friend or family member

Terms and Conditions

Lifetime of Adventure: Terms & Conditions

- Valid on bookings made directly with Trail Journeys

- Trips are subject to availability and trips reaching minimum numbers to operate

100% Refunds: Terms & Conditions

- Valid on all Trail Journeys packaged departures and custom trips

- Valid for bookings made directly with Trail Journeys online at www.trailjourneys.co.nz or over the phone +64 3 449 2150.

- Valid only for bookings made during any Covid-19 alert level, that are directly effected by either New Zealand re-entering Covid level 3 or 4 or if border closures prevent you from travelling to the start point of your trip.

- Our standard terms and conditions apply for cancellations or transfers made for reasons not related to New Zealand re-entering level 3 or 4 or if border closures prevent you from travelling to the start point of your trip.


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