Trail Journeys is proud to be a Qualmark endorsed visitor activity and transport provider; we have also now earned a Qualmark Enviro Bronze award for our effort in reducing the effect we have on our environment. All Qualmark businesses have undergone an independent onsite assessment by a fully-trained assessor. When undertaking a quality assessment, the Qualmark assessor reviews the operator's business practices against over 160 individual industry developed criteria standards focusing on the service, facilities, safety and operating systems the business has in place. Only tourism businesses which engage with industry best practice, and strive to achieve operational and experience excellence achieve Qualmark quality assurance.
There are a number of other Qualmark rated providers on the Railtrail so as is the case with Trail Journeys, by choosing these operators you can be extra sure of the quality of the product and service you will receive whilst experiencing the Otago Central Railtrail.
We are happy to work with all operators on the Railtrail and as part of Trail Journeys Qualmark standards requirement we request feedback from all of our customers and we take our own steps to measure and ensure the highest quality standards from all the operators we deal with.
If for some reason we or another operator you have dealt with through us does not reach the standards you expected we would really appreciate you letting us know so we can address any issues and continue our quest to ensure everyone who deals with Trail Journeys has a fantastic experience.