Admiring the waters of the Mata Au River |  <i>James Jubb, Tourism Central Otago</i>
Full RefundsShould NZ enter level 3 or level 4See COVID-19 Terms and Conditions

Covid -19 Travel Updates

Your Wellbeing is our top priority

 

At Trail Journeys, your safety is our first concern. Our specific protocols and safety analysis procedures, in conjunction with updates provided by our local partners and Government Travel warnings, allow us to carefully assess the stability of our trips throughout New Zealand and plan our operations accordingly. Our experienced staff frequently review all aspects of our adventures to ensure we are providing you with the best possible travel experience. 

Under Level 2, we are fully operational.

Update: We will be operating over winter.

Please direct any questions to our team at [email protected] or call 0800 030 381. They will be happy to assist.

Stay safe, be kind and unite against the COVID-19 pandemic.



 

LEVEL 2 OPERATING PROCEDURES FOR TRAIL JOURNEYS

What we're doing to keep you safe.

                                                

     All guides, staff and travellers with flu or cold like symptoms to remain off premises and to visit doctor prior to returning to work


•   Isolate any traveller or staff member showing cold or flu like symptoms while on tour – visit to the doctor is required


     Reducing private group sizes to 10 (including Guide)


      Screen all travel movements pre-tour – Clients to indicate broadly travel movements for the previous 14 days.


      Screening of health compromised travellers - understand existing conditions and potential impact on travel and on others.


•    Keep contact-tracing records by collecting name, email, mobile and residential addresses for all site visitors and transport users.


      Induct all staff in our safety procedures - All staff need to go through a reinduction prior to returning to work (the Depot).


      Keep groups of travellers one metre apart at all times (a group is classed as people who know each other prior to trip departure).  This includes in and around the depot, on the trail and in our vehicles.  Maximum of 6 people in the 12 seater vans with a 1m distance between each bubble. No isle seats to be used if more than one bubble of customers traveling in the van.  Hand sanitiser available.


      Maintain good hygiene practices (hand washing, helmet cleaning, rubbish bins etc.) Our staff will follow a Cleaning procedure.

                          

      Encouraging travellers to bring their own helmets.


      Guides and staff members to wear appropriate PPE (as required).  There will be masks and gloves available to staff and customers to use.


      Eliminating & cleaning touch points (one person to open vehicle doors, one person to touch each bike etc.)  Our staff will follow a Cleaning procedure.

                                  

      Thoroughly clean touch points between groups including storage areas, bikes, equipment, vehicles Our staff will follow a Cleaning procedure.



                                                                                                        

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